Privacy Policy

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Privacy Policy

Last Updated: 27 August 2024

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Introduction

Access Ability Allied Health ("we," "us," "our") is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the highest standards of privacy and data protection. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Health Records and Information Privacy Act 2002 (NSW) ("HRIP Act").

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1. Collection of Personal Information

We collect personal information that is necessary for us to provide our services to you. This may include, but is not limited to:
- Your name, address, and contact details (phone, email)
- Date of birth and gender
- Health information, including medical history, current health status, and treatment plans
- Details of services you have received from us or that have been recommended to you

We collect this information directly from you or from third parties with your consent, such as referring healthcare providers.

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2. Use of Personal Information

The personal information we collect is used for the following purposes:
- To provide you with healthcare services, including assessment, treatment, and follow-up
- To communicate with you regarding your care and appointments
- To maintain accurate health records in compliance with legal obligations
- To improve our services and develop treatment plans that best meet your needs
- To comply with any legal and regulatory obligations

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3. Disclosure of Personal Information

We may disclose your personal information in the following circumstances:
- To other healthcare providers involved in your care, such as specialists or referring doctors
- To third parties who provide services to us, such as IT support, only where these third parties are bound by confidentiality agreements
- To government bodies or regulators where required by law, such as in response to a subpoena or lawful request by a public authority
- With your consent, to family members or other individuals you nominate as involved in your care

We do not sell, trade, or rent your personal information to third parties.

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4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These steps include secure storage systems, data encryption, and restricted access to personal information. We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

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5. Access and Correction

You have the right to request access to your personal information held by us and to request corrections if you believe the information is inaccurate, incomplete, or out of date. To request access or correction, please contact us using the details provided below. We will respond to your request within a reasonable time and may require verification of your identity before releasing any information.

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6. Cookies and Online Data

When you visit our website, we may collect information about your visit through cookies and other tracking technologies. This information may include your IP address, browser type, and browsing behavior. Cookies help us improve your experience on our website by remembering your preferences and providing customized content. You can disable cookies through your browser settings, though this may affect your ability to use certain features of our website.

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7. Text Messaging Terms & Conditions

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When you opt-in to the service, we will send you a message to confirm your signup.

 

By opting into messages, you agree to receive recurring automated marketing and informational text messages from Access Ability. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

 

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Access Ability. Access Ability reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Access Ability also reserves the right to change the short code or phone number where messages are sent.

 

Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Your wireless provider is not liable for delayed or undelivered messages.

 

Your consent to receive marketing messages is not a condition of purchase.

 

Carriers

 

Carriers are not liable for delayed or undelivered messages.

 

Cancellation

 

You can cancel any time by texting "STOP". After you send the SMS message "STOP", we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Access Ability again, just sign up as you did the first time and Access Ability will start sending messages to you again.

 

Info

 

Text "HELP" at any time and we will respond with instructions on how to unsubscribe. For support regarding our services, email us at shannon@access-ability.com.au.

 

Transfer of Number

 

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply "STOP" from the original number or notify us of your old number at shannon@accessabilityhealth.com.au. The duty to inform us based on the above events is a condition of using this service to receive messages.

 

Privacy

 

If you have any questions about your data or our privacy practices, please visit our https://www.access-ability.com.au/privacy-policy.

 

Messaging Terms Changes

 

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. Your continued enrolment following such changes shall constitute your acceptance of such changes.

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8. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. Any changes will be posted on our website, and we encourage you to review this policy periodically to stay informed of how we are protecting your information.

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9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights under this policy, please contact us at:

Access Ability Allied Health  
Shannon Sakun - Director
admin@accessabilityhealth.com.au
0488 756 293

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